Recover  Profile

This procedure helps you to manage your Profile if you have no access to your devices with the PasswordFree  application installed or you are unable to accept push notifications.

To learn how to recover your Profile on your Android device, go to  Recover your Profile.

To learn how to recover your Profile on your iOS device, go to Recover your Profile.

To learn how to recover your Profile in your desktop app, go to Recover your Profile  for Windows PC and to Recover your profile for macOS PC.

 

 If you are signed out from the PasswordFree Profile on all devices and you forgot your login, your Profile will not be recovered currently. You should register a new PasswordFree Profile. See Create Profile .

You have no access to your devices

You can recover your Profile from the browser on your PC.

Procedure

1. Open the  NoPass.us page on your desktop computer  and click Sign in.                                                                                       

    

                    

2. Click  I have no access to my device.

                      
                                                       

3. Enter your login and click  Continue.          

                

4. Check your email box and follow the link from the email.

5. On the following screen, click Register on this device and follow Procedure 2: creating Profile with your desktop app .                                                               

        

6. During this procedure, the PasswordFree app is installed on your desktop computer and  your PasswordFree Profile is created both in the browser and in your PasswordFree desktop app.

                                             Your PasswordFree Profile in the browser

   

                                            Your PasswordFree Profile in your PasswordFree desktop app

         

Someone tries to recover your Profile

If someone is trying to recover your Profile, PasswordFree helps to detect this malicious activity. In this case, you will get the push notification and will have 60 seconds to decline the recovery attempt:

 If you still have problems with signing in to the PasswordFree Profile, contact Support.

 

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