Managing customers

Deleting a customer

When you delete a customer from the list of customers of your BigCommerce webstore, the PasswordFree account of this customer shall be deleted accordingly.

Procedure

1. To delete the customer of your BigCommerce webstore, navigate to the control panel.

2. In your control panel, click Customers.

3. From the list of your customers, choose the customer you want to delete and select the check box next to their name.

4. Then, click Delete.

5. To confirm your action, click OK in the following dialogue box.

6. Now, the specified customer is deleted from the list of your BigCommerce webstore customers.

Results of customer deleting

After you have deleted the customer from the list of your BigCommerce webstore customers, the following actions will occur.

1. The deleted customer's account is removed from the list of accounts in the customer's PasswordFree app in the browser, on their mobile and desktop device.

2. The deleted customer's account  is deleted from Customers section of the BigCommerce webstore Control Panel.

Changing customer's email

You can change the email address of your BigCommerce webstore customer from the control panel.

Procedure

1. To change the customer's email, navigate to the control panel.

2. In your control panel, click Customers.

3. From the list of your customers, choose the customer whose email data you want to change and click the meatballs menu under Actions in the respective line.

4. Click Edit in the drop-down menu.

5. In the Customer details form, enter the new email address.

6. Then, click Save & Exit.

Results of email changing

1. If the BigCommerce webstore customer has registered both the BigCommerce and PasswordFree accounts with one email address, then after you changed it, the respective email address shall be changed in  your PasswordFree account in the browser, in your mobile and desktop app accordingly.

2. After you have changed the customer's email address, the customer shall receive a notification to their previous email address with information to the following effect.

Such notification shall be automatically send every time a customer's email address or password is changed in the control panel or in their account settings.